Job Summary Central Washington University is recruiting a Housing Services Specialist (Office Assistant 3) to join our Housing and Residence Life team in Ellensburg, Washington. This role is an important member of our team as they provide customer service to incoming and returning residential students for the University while balancing various tasks within our office. The role is a campus-based position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $36,072 - $46,596 annually plus the awesome CWU benefits. Who we are: We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams. Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You'll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing, health services, police and public safety for the campus population of 10,000 students. Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year. In addition, for the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus. Tour our campus in Ellensburg here. . What we offer: Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more: Benefits, Perks, and Leave. The Role: The Housing Service Specialist's primary responsibilities are to provide customer support to residents, incoming students, and parents and to provide departmental office support to Housing Services. This position serves as the primary contact for the Housing Service Center managing the departmental email, phone, and walk in traffic. Additionally, the position coordinates complex administrative tasks such as housing processes, records management, and data management while providing support to the department leadership. The Housing Service Specialist's role also supports outreach events, marketing efforts, and the public facing components of Housing and Residence Life. All employees are expected to support CWU's commitment to diversity and to bring and support inclusion into the university environment. Job Duties Customer Service: - Serves as reception, in person and on phone, to the Housing Service Center. Directs requests, resolves problems and responds to inquiries regarding the residential experience, regulations, policies, department procedures, and housing services. - Maintains departmental email and web chat services with 100-400 daily contacts. Triages requests and refers to relevant staff member. - In partnership with leadership of Housing Services, maintain and develop a culture of service in Housing and Residence Life that includes supporting the training, professional development, and exemplary care for residents and customers. Office Support: - Administrative support to director(s) including scheduling appointments, managing calendars, drafting correspondences, filing, reports, and special projects. - Coordinates Housing Processes under the directors' responsibilities (examples may include first year live on exceptions, appeals, deposit deferra