Position Summary:

The UCC Clinical Case Manager works closely with the Clinical Operations Team and UCC Counseling/Psychiatry teams in providing case management services to students, and supporting UCC staff through planning, implementing, and coordinating resources based on individual student and staff needs. The goal of this position is to promote continuity of care through coordinating, collaborating and advocating based on students’ needs; coordinating care with students receiving services from other campus resources within and outside the Student Care Network as well as community resources including Vanderbilt University Medical Center (VUMC); assists UCC staff with the hospitalization process, included but not limited to: discharge planning, follow-ups with hospital staff (social workers, treatment teams), and coordination of other services; establishes, maintains and coordinates relationships with campus and external resources that would assist with the students’ needs; consults with other staff to discuss resources; consults with students to determine their needs and best course of treatment; provides transitional support to referring therapist and clients in need of referral to community services; acts as liaison and coordinates between the Student Care Coordination (SCC), UCC and community referral sources, including hospitals, private practitioners, clinics, psychiatry, and other mental health agencies while maintaining a shared database of community referral resources in partnership with the SCC.

Duties will include, but are not limited to: tracking of no-shows/cancellations and high-risk clients; scheduling referrals; obtaining authorization to release and obtain client information and/or medical/psychotherapy records; assisting and tracking staff caseloads, coordinating hospitalizations and/or post-hospitalization care; providing education, emotional support, preventative care and health promotion to students directly; tracking interventions and outcomes of UCC services; assisting with ADHD assessment team, managing referrals within/to the center and with community providers; engaging in Drop In Consultation hours, assisting with academic calendar demands requiring coordination of care with partnership with Student Care Coordination as well as informing UCC staff of upcoming deadlines throughout semester; and providing triage, assessment, follow-up, and crisis intervention as needed. This position will also perform occasional community outreach, consultation, and liaison activities.

About the Work Unit:

The University Counseling Center (UCC) supports the mental health needs of Vanderbilt students, encouraging their work toward their academic and personal goals. Our highly skilled and multidisciplinary staff develop evidence-based treatment plans tailored to each individual’s unique background and needs by working together with students, campus partners, and community providers. The UCC also emphasizes prevention and education through collaboration and consultation focused on the development of the skills and self-awareness needed to excel in a challenging educational environment. We offer culturally responsive services in a safe and affirming space and are committed to engaging in an ongoing dialogue that provides our team with opportunities to grow in the context of their own cultural identity development. The UCC is committed to understanding the role of diverse experiences and backgrounds to best promote mental health and wellbeing in the lives of individuals and in our community.

About Student Affairs:

Student Affairs serves a central role in student learning and development at Vanderbilt, advancing the University’s mission of teaching, research, and service. Student Affairs at Vanderbilt cultivates vibrant, inclusive communities that foster a student’s sense of belonging and wellbeing through collaborative partnerships, transformative learning experiences, and an accessible and holistic network of resources. We value connection, belonging, compassion, development, and innovation. Our staff are committed to continued growth in knowledge, awareness, skills, and experience engaging with these priorities in a higher education environment.

This is a 10-month Appointment

Key Functions and Expected Performance:

Provide clinical case management services to students:

• Track no-shows/cancellations and high-risk clients.

• Schedule internal and external referrals requested by UCC clinicians, including obtaining authorization to release and obtain client information and/or medical/psychotherapy records.

• Working with the assessment team on ADHD evaluation waitlist maintenance.

• Completing documentation and monitoring completion of tasks from students.

• Managing Student of Concern Reports and coordination of care.

• Attending treatment teams to identify treatment plans for higher acuity students.

• Engaging in case management sessions with students regarding treatment needs, treatment plans, or check-ins.

• Working collaboratively on academic calendar demands that affect students.

• Engaging in Drop In Consultation Hours at a campus partner location

• Develop effective working relationships with the Vanderbilt community, including Student Care Network entities, academic deans, faculty, residential staff, Dean of Students departments, Vanderbilt University Police Department, and other relevant campus partners, to ensure a collaborative support network on campus to respond to student needs and optimize support and safety for Vanderbilt students.

• Provide outreach and educational programming to campus community to support campus and individual mental health, wellness, and skill development.

• Maintain appropriate and timely documentation for recordkeeping and communication with other service providers based on ethical and legal standards and requirements to enhance care for students.

Provide specialized crisis intervention and follow-up services:

• Being a member of the Urgent Care Team completing crisis assessment/intervention and follow up.

• Coordinate hospitalizations and/or post-hospitalization care in collaboration with the SCC, providing education, emotional support, preventative care and health promotion, tracking interventions and outcomes, and providing triage, assessment, and crisis intervention as needed.

• Respond to mental health emergencies in a culturally responsive manner to support students in a framework and manner that acknowledges their unique and intersecting personal and cultural identities.

• Identify appropriate interventions for students in crisis, working effectively with the staff of the UCC to access appropriate resources, and engaging campus partners effectively to develop an effective plan for supporting students.

• Communicate with campus partners supporting students in crisis and develop intervention strategies to ensure student safety and support.

• Collaborate with the Vanderbilt University Medical Center Emergency Department, Vanderbilt Psychiatric Hospital, the Partial Hospital Program at Vanderbilt University Medical Center, and other community providers, as appropriate, to ensure positive student outcomes, a smooth transition to outside care, and/or a seamless discharge/transition back to campus for students.

Provide consultation for staff and trainees:

• Participate in training activities including case conference, small group supervision, and seminars/workshops to support trainee development and progress within the UCC’s accredited training program.

Perform other administrative functions:

• Serve on divisional committees and working groups to enrich the experience and resources available to staff across the division.

• Participate in division-wide events (Move-In Day, Rites of Spring, Diverse ‘Dores Day, MLK Day, etc.), as needed, to support colleagues and ensure these events run smoothly.

• Learn and comply with financial policies and procedures related to travel, procurement, and expense reporting in order to be a good steward of university funds.

• Engage in professional development, including presentations at pertinent conferences and workshops, to expand upon and bring back skills and knowledge to the greater UCC team.

• Perform other duties necessary to enhance the student experience and/or facilitate the success of the University, division, or department.

Supervisory Relationships:

This position does not have any supervisory responsibility; the position reports administratively and functionally to a UCC Associate Director for Clinical Operations.

Education and Certifications:

• A Master’s degree from an accredited institution of higher education in counseling, social work or other mental health-related field is necessary.

• Eligibility for licensure in Tennessee within one year of employment is required. Current licensure in TN or another state is preferred.

Experience and Skills:

• Demonstrated ability to effectively interact with patients/ clients from diverse backgrounds is preferred.

• Effective interpersonal skills to form and maintain meaningful relationships with students, colleagues, and all stakeholders preferred.

• Demonstrated skill in written and oral communication, including public speaking and group meeting facilitation is preferred.

• Ability to function in an acute care model for assessment and management of clinical emergencies is preferred.

About Us:

At Vanderbilt, we believe in investing in our employees' well-being and professional development. In addition to competitive salaries and challenging work, we offer a comprehensive benefits package designed to support your health, financial security, and work-life balance.

Benefits Include:

• Medical, Dental, and Vision Insurance: Take care of yourself and your loved ones with comprehensive healthcare coverage.

• 403b Matching: Save for your future with our generous retirement savings plan.

• Short-Term and Long-Term Disability Insurance: Protect yourself in case of unexpected illness or injury.

• Pet Insurance: Because our furry friends deserve the best care too.

• Paid Parental Leave: Support for new parents as they welcome the newest member of their family.

• Generous Paid Time Off: Recharge and relax with ample vacation, sick leave, and holidays.

• Tuition Reimbursement: Invest in your continued education and professional growth with financial assistance for further studies.

  Vanderbilt is a community of talented and diverse staff & faculty!

  At Vanderbilt University (http://www.vanderbilt.edu/) , our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville (https://www.nashville.gov/) , Tennessee, on a 330+ acre campus and arboretum (https://www.vanderbilt.edu/trees/) dating back to 1873, Vanderbilt is proud to have been named as one of “America’s Best Large Employers” as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. We welcome those who are interested in learning and growing professionally with an employer that strives to create, foster and sustain opportunities as an employer of choice through:

• Working and growing together as a community of communities... we are One Vanderbilt .

• Providing a work environment where every staff and faculty member can be their authentic and best self , while providing the resources and opportunities to learn and grow.

• Encouraging development, collaboration, and partnership both internally and externally while fostering the value that every member of the Vanderbilt community can lead and grow regardless of title or position.

  We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have a story. We want to hear it. We encourage you to apply today so that you might become a part of our story.

Vanderbilt University has made the health and safety of our students, faculty and staff and our surrounding communities a top priority. As part of that commitment, the University may require employees to comply with any testing or health and safety measures which the University may require.

Commitment to Equity, Diversity, and Inclusion:

At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.

Commitment to Equity, Diversity, and Inclusion At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education. Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities, and protected veterans are encouraged to apply.